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Questions?
What are your order processing times?
Orders are generally processed within 24 to 72 business hours, excluding weekends and public holidays. You will receive a confirmation email as soon as your order is shipped.
How do I track my order?
Once your order has been shipped, you will receive an email containing your tracking number. You can then track the delivery of your package in real-time.
Can I modify or cancel my order?
If your order has not yet been shipped, you can contact us promptly to request a modification or cancellation. Once shipped, it will unfortunately no longer be possible to modify it.
What are the return periods and conditions?
You have 14 days to return your order after receipt. Items must be returned in their original, unused condition. Full terms and conditions are detailed in your package or on our website.
How to contact Ullysia customer service?
Our team can be reached by email at commercial.ullysia@gmail.com or via our contact form. We commit to responding to you within 2 to 4 business days.